Projects

Creating a flagship workplace with British Airways

British Airways' refurbished Bamburgh Court contact centre is a modern workplace. It’s designed to bring people together, support wellbeing and enhance the employee experience.

Key information

Client British Airways PLC

Location United Kingdom

Project type Real estate

Services Cost and commercial management, Project management

Project timeline 2023 - 2026

Contact

Craig Rafferty

Associate Director

How can workplace design improve the employee experience?

British Airways set out to transform its Newcastle contact centre into a modern workplace that would better support its colleagues, strengthen collaboration and provide a blueprint for future developments across its estate.

The refurbishment of Bamburgh Court enhances the employee experience while driving operational excellence.

Spanning 5,905m² across three floors, the transformed facility puts wellbeing, connectivity and productivity at its heart. Alongside a modern contact centre, the space includes dedicated training areas and meeting rooms. It also includes a town hall and a range of collaborative workspaces. This creates a workplace that empowers employees and teams.

5,905m²

of office space transformed across three floors

400

colleagues benefit from a newly-modernised workplace

project story

Delivering a workplace fit for the future

We provided project and cost and commercial management services throughout the refurbishment programme, helping British Airways deliver its vision for a flagship contact centre in Newcastle. During the early stages of the project planning, we managed the design team and provided a single point of responsibility for project delivery.

As the project moved into construction, we continued to support delivery through our services.

Working closely with the British Airways team, we facilitated weekly working group meetings and monthly steering group meetings. This ensured stakeholders remained informed, risks and issues were addressed quickly and the project maintained momentum through to completion.

A new chapter for Bamburgh Court

The refurbished facility reopened in June 2026, bringing more than 400 colleagues back together in a modern workplace designed to support collaboration, communication and wellbeing.

The transformation has created an environment that better reflects the needs of today's workforce, providing employees with high-quality spaces to work, learn and connect.

As a flagship facility within the British Airways estate, Bamburgh Court sets a new benchmark for British Airways’ future workplace developments. It demonstrates how investment in the workplace can strengthen employee experience, support operational excellence and create a legacy for colleagues.

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Project overview

How can workplace design improve the employee experience?

Delivering a workplace fit for the future

A new chapter for Bamburgh Court

You might also be interested in these projects

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