Retail

Cars parked up in a row in a car park, showing the back of the car.

Contact

Christine Wilde

Global Head of Financial & Professional Services and Retail

Email

Share

How do you deliver retail programmes that outperform the market?

Shifting customer behaviours and the rise of digital-first shopping have fundamentally changed the retail market, pushing brands, developers and investors to rethink everything from store formats to the role physical space plays in the customer journey. Stores still matter, but they need to work harder, operate more efficiently and give people a clear reason to visit.

In a market defined by rising costs, tight margins and rapid technological change, every investment has to prove its worth. Whether it’s a flagship store, a shopping mall, a dealership network, or a store portfolio spanning dozens of markets, the challenges are the same – pace, quality, consistency and cost control.

We help clients plan and deliver retail assets that don’t just meet expectations – they outperform them, beating industry benchmarks on cost, programme and quality.

How we help

Graphic of earth with connected lines representing connected world

Proven sector expertise

50,000+ retail projects delivered and over two decades partnering with some of the world's leading brands and developers means we can deliver with confidence across any market.

Graphic of a bar chart with a arrow pointing up, representing a 'growth chart'

Capital efficiency and value

Our cost management expertise and benchmarking data drive smarter decisions, reduce waste and help clients get maximum value from every investment.

Graphic of man on top of the mountain placing a flag down, representing 'summit'

Faster rollouts

Repeatable delivery models, standardised processes and pre-agreed supply chain frameworks mean we consistently beat programme on multi-site rollouts - cutting time to open.

Less disruption

We plan and phase works around live environments – minimising disruption to trading and protecting revenue.

Helping retailers to adapt and thrive

We help our clients to deliver, refresh and reposition retail assets efficiently – protecting brand, investment and day-to-day operations throughout.

Our teams bring together project leadership, commercial discipline and procurement expertise to keep delivery moving, budgets under control and quality consistent across any number of markets. We leverage buying power, respond rapidly to supply chain shifts and maintain quality and consistency wherever our clients are building.

At the heart of everything is data. With access to one of the industry's largest cost datasets and a digital-first approach to controls and reporting, we establish clear performance baselines at the outset – then work to beat them. The result is lower risk, stronger performance and retail developments and portfolios that work harder for brands, investors and customers.

“The professionalism and expertise the Turner & Townsend team brought to the project was fantastic. They very much became a key part of the development team, and it was a pleasure to work together to transform this Grade II* listed Power Station into the exciting retail and leisure destination it is today.”

Jason Cowell
Senior Project Director
Battersea Power Station Development Company

PROJECTS