Willis Towers Watson

Willis Towers Watson – São Paulo – Change management

We have been appointed by Willis Towers Watson to implement a change management plan for their new operational office in São Paulo.

Key information

São Paulo, Brazil
Date started:
Completion date:
Client type:
Real estate
Main services:
Change management

Client’s requirements

Due to business interests and company growth in Brazil, Willis Towers Watson decided to consolidate their two São Paulo offices into a single building. They opted for the Sucupira Tower at Parque da Cidade complex – a new mixed-use development in São Paulo’s south zone.

The new office will occupy three floors of the Sucupira Tower with approximately 3.800m2 of space and a headcount of 540.

The project proposed new ways of working for everyone in the organisation with non-assigned desks, open spaces and collaborative furniture.

Our contribution

We were responsible for detailing and implementing a change management plan to ensure the smooth transition of staff, correct use of space and the effective take-up of new operational processes.

The main challenges were convincing Willis Towers Watson leadership of the benefits that the new working style could bring to their organisation and having to deal with a considerable number of stakeholders and manage their expectations.

After the new office opening, we received positive feedback from the client and office users.

Making the difference

We helped deliver a successful project by:

  • Streamlining communication for stakeholders and addressing issues when necessary.
  • Supporting the client in breaking traditional models with a new way of working and preparing them for change.
  • Disseminating new work tools.
  • Creating internal communications for Willis Towers Watson’s microsite to support the change.
  • Aligning Willis Towers Watson's global change management standard with Brazilian reality and culture.