Hong Kong MTR, Hong Kong

Working to review and improve the way the MTR Corporation manages its railway infrastructure projects.

Carrying around 5.9 million passengers on an average weekday, the Hong Kong’s railway system by MTR Corporation is considered as one of the world’s best urban railway systems in view of its cleanliness, ease of use, safety and reliability.

Key information

Hong Kong
Date started:
Completion date:
Client type:
Main services:
Advisory, controls and performance, programme strategy and set up, technology and data

Benchmarking processes     

The MTR Corporation’s Capital Works committee wanted to review the Corporation’s management and delivery of railway infrastructure projects, including the most recent work on the 17km new Shatin to Central Link Project.

By benchmarking its process and procedures against other well-respected project management organisations across the world, the corporation would be able to operate more efficiently, providing better value for money and a simpler process throughout its improvement plans.

Independent review

Thanks to our global experience in major programme management with similar rail organisations, we were initially appointed to carry out an independent review into the works on the Shatin to Central Link Project and to make recommendations to MTR Corporation about technological solutions which it could adopt in future projects.

These included introducing digitalised data capture, encouraging the corporation to implement short-term data capture solutions to support long-term strategy, and converting a paper-based documentation system to a digital-based platform.

We are supporting MTR Corporation’s building information modelling (BIM) team to align BIM requirements across the design and construction stages.

We later began work with MTR Corporation’s project transformation programme board to review, re-configure and update its project integrated management system (PIMS) which defines the management systems, processes and controls for the delivery of railway extension and major operations projects in Hong Kong.

The overall intention is that the PIMS review provides project delivery processes that are consistent, integrated and cohesive, and which incorporate best practice while being fit-for-purpose to support the Corporation in the projects it has planned for the future.

Clear framework for success

We have offered an improvement route map of project management process and procedure which has been endorsed by senior executives.

Our work has supported MTR Corporation to set a clear framework for improvements to transform how its programme of works will be delivered in order to achieve better time, cost and quality results.

Ultimately, the corporation will have a modernised programme management systems and framework for delivering best in class major metro system capital works in the region.

For further information contact:

Portrait of Daniel Cheung

Daniel Cheung
Strategic Lead, South China