This privacy statement explains how Turner & Townsend and/or its group companies ("we", "us", "our") collect information from you via the turnerandtownsend.com website (the "Website") and associated online platforms, or in any manner expressly described in this privacy statement, and how the information is then used. References to "you" means the user of the Website or associated online platforms.
Turner & Townsend processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ. When collecting and using personal data, our policy is to be transparent about why and how we process personal data. To find out more about our specific processing activities, please go to the relevant sections of this statement.
What personal data do we collect?
These are the most common scenarios for data collection and the data processing we do for each:
1. Email alerts
In order to sign up for email news and/or event alerts, we will ask for your email address and full name via a form online. We may also ask for other details such as job title, city, country and email preferences. You can unsubscribe at any time. We will keep your details as long as you are subscribed to provide you with your preferred email alerts, and once you unsubscribe we will keep your email address as a means to ensure we don’t contact you in the future.
2. Job applications
3. Publication access
Some of our publications (whitepapers, reports, research pieces, apps) may be made available only to users who sign up. This will be made clear by a form presented before you can download, be sent or view a publication. The type of information required will vary but it will include your email address and full name. We use your information for internal research and analysis purposes to help us understand who is reading our publications, and to follow up with you with relevant information where applicable. You are able to unsubscribe at any time.
We may at times conduct surveys, opinion polls or other sentiment collection methods via our Website and associated online platforms. Participants will be asked for personal information such as your email address and full name, in addition to opinions and feedback. This information will be used in the context of the survey and not for any other purposes, unless clearly stated.
5. Event registration
On occasion, Turner & Townsend may facilitate event registration via a form on our Website or associated online platforms. The personal information we collect may vary depending on the event, and Turner & Townsend may share registrant information with third parties, but only when they are associated with the running of the event. Examples of "third parties" include hotels or venues, sponsors or co-sponsors, promoters, event organisers (including via third party websites), speakers, panellists, etc.
If you give us information about another person, we will take this as confirmation from you that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purposes (as set out in this privacy statement) for which their personal data will be processed. Where you provide information about referees, you should ensure that they have given their permission.
Information collected when you sign up via our Website and associated online platforms is protected using industry-standard encryption technology, which we require from all Website technology providers and associated platform providers.
If you register on our Website, your personal information may be stored in our contacts and marketing database (CMD) system. The data of users who have signed up will remain in our CMD system for as long as we require in order to maintain an effective relationship with you, unless you ask us to delete your information. If you wish to be excluded from our CMD system, please contact us.
Please note that instances of data collection other than the ones mentioned above may have different applicable retention periods, for example our client contracts. If you wish to know about your data’s retention period, please contact us.
We may supplement the information you provide during sign up with other publically available data that is associated with the data you have provided. For example, if you provide your name and email address, we may supplement this information on our CMD with your company name.
How do we use personal data?
We may use the personal data you provide via signing up on our website and associated platforms, as well as supplementary information from other sources as per above, for the following purposes:
- to administer and/or improve the Website;
- to fulfil your requests for publications, thought leadership, news alerts and others if you have signed up for them;
- to deal with any requests submitted by you via the contact us page;
- to process any job application that you submit to us via the Website;
- for statistical and research purposes;
- to personalise your experience at our Website and associated platforms;
- to contact you for marketing purposes where you have agreed to this and/or
- to otherwise respond to any requests, queries or comments submitted to us by you.
We may need to share your information with our service providers and agents for the above purposes. We will never sell your data or purposely allow it to be used in any way other than that originally intended. We may disclose personal data to our successors in business in the future but only for the purposes outlined in this privacy statement. We may also disclose personal data in order to comply with a legal or regulatory obligations.
For quality control and training purposes, we may monitor or record your communications with us.
Sensitive personal data
Sensitive personal data includes information revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade-union membership; the processing of genetic or biometric data for the purpose of uniquely identifying a natural person; information concerning health; information concerning a natural person's sex life or sexual orientation; and in some cases, social security numbers or financial information.
We may ask you about ethnic origin and disability as part of completing online job applications for the purposes of equal opportunities monitoring. We may also use information about a disability for the purposes of making any necessary adjustments if you are invited to interview.
Please also note that if you submit a photograph of yourself as part of your CV, it may reveal sensitive personal data about you which we wouldn’t have otherwise collected. Other than for job application purposes, we will not ask for, or store, sensitive personal data. We ask that you do not provide sensitive personal data to us when using our website; if you choose to do so for any reason, the act of doing so constitutes your explicit consent for us to collect and use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.
The Website and associated platforms have security measures in place to protect against the loss, misuse and alteration of the personal data under our control.
Turner & Townsend may disclose your personal information outside of our company in the following instances:
- Where disclosure is necessary to fulfil your requests and involves a third party organisations with which Turner & Townsend has a relationship with;
- Where explicitly requested by you, the site visitor;
- As a requirement by a court order or any other legal or regulatory requirement;
- Where disclosure is reasonably related to the sale or other disposition of all or part of our business;
- Where you interact with our social media channels using a publically available feature; for example if you post something publically and tag us, we may retweet/repost or share it from the official account.
Turner & Townsend may ask external service providers to assist with information technology and other administrative support services to operate our Website and associated platforms.
Links to other websites
By providing us with your personal data, you consent to our transferring such personal data to countries or jurisdictions which do not provide the same level of protection as the UK, if necessary for the purposes set out in this privacy statement. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure that your information is protected.
Turner & Townsend provides you with the ability to keep your personal information accurate and up to date. If at any time you would like to rectify, erase or restrict the processing of your personal information, exercise your right to data portability or withdraw your consent to processing, please contact us at email@example.com.
You are entitled to ask for a copy of the information we hold about you, if you would like to do so please contact us at firstname.lastname@example.org.
What are cookies?
Cookies are small text files that are downloaded to your computer or mobile device when you visit a site. They are used to help websites remember who you are, tailor content to you and track visitor trends, but cannot be used by themselves to identify you or your personal data.
The Website uses two kinds of cookies:
1. Session cookies: these are cookies that expire at the end of browser sessions. They live on users computers only as long as users browse through the Website. They are ASP.NET cookies and their purpose is to allow the Website to link the actions of a user while browsing. They are encrypted, do not store users' identifiable information on them and they are essential to help you navigate the site.
2. Third party analytics cookies: these are cookies created by parties other than Turner & Townsend that are stored permanently (or until deletion) on a visitor’s computer. They allow the actions of users across the Website to be remembered. They are then used by the third party to generate their reports accordingly (i.e. to identify whether users are new or returning, their origin, and what pages they visited).
We have the following third party cookies on our website:
Changing your settings / disabling cookies
Using the settings in your browser you can accept or decline cookies. Visit www.allaboutcookies.org to find out more.
Social media platforms
By using the Website you consent to the processing of data about you by Turner & Townsend, its subsidiaries, and Google in the manner and for the purposes set out above.
You also consent to your data being processed by third parties we work with, such as our website platform, email platform, CMD system, and other associated online platforms. All third parties we work with have agreed in writing to provide an adequate level of privacy protection.
Changes to the privacy statement
This privacy statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.
Data controller and contact information
The data controller is Turner & Townsend Limited (a company registered in England and Wales under Company Number 6468643, our registered office is at Low Hall, Calverley Lane, Horsforth, Leeds LS18 4GH).
If you have any questions about this privacy statement or how and why we process personal data, please contact us at:
Global Business Services Director
Turner & Townsend
Low Hall, Calverley Lane
Phone: +44 (0) 113 258 4400