Culture, heritage and museums

Bringing a commercial edge to privately owned, public and not-for-profit institutions.

Culture, heritage and museums

Market context

Museums, galleries and cultural venues are some of the most frequented facilities around the world. Although many venues are new modern structures, many are historic landmarks or heritage buildings that require special consideration when undergoing renovation. In both cases, the ultimate aim is to create state-of-the art facilities, but renovation projects involve an added challenge of the facility remaining operational to protect revenue and brand during the remodelling works.

Project stakeholders for culture and leisure venues include government departments, trustees, donors, institutional funders, local authorities and the visiting public, as well as curators, in-house client project teams, design teams and finance departments within the venues themselves.

The various stakeholders each have different interests and concerns that need to be addressed in the context of the overall scope, project budget, schedule, and through detailed understanding of the likely return on investment.

New developments and renovation projects increasingly aim to exploit commercial opportunities for merchandising, food and beverages, retail, concessions, sponsorship and event rentals, as well as meeting expectations for educational uses.

Meeting the challenges

We have worked with more than 100 clients on museum, gallery and cultural venue projects in various locations. This includes the Victoria & Albert in Dundee, the Niagara Falls History Museum, the Bradman Museum in Australia, the Science Museum in London and the New Museum of Liverpool.

With in-depth experience of managing governance in culture projects, we are able to support diverse stakeholders in achievement of their objectives. We engage with key stakeholders at an early stage to gain their input and buy-in. This helps to prevent delays and costly redesigns. Ultimately, it becomes our responsibility to manage the larger professional team to success. That means we meet or exceed expectations on budget, schedule and quality of work.


Read how we have applied our expertise and knowledge to culture, heritage and museums projects and programmes.

Our services

  • Assurance, due diligence and strategic planning
  • ROI analysis (return on investment)
  • Development management
  • Programme management
  • Project management
  • Cost management and estimating
  • Project controls
  • FF&E (fixtures, fitting and equipment) management
  • Schedule management
  • Procurement management
  • Lean consulting and operational excellence

Culture, heritage and museums contacts