Our people and corporate responsibility

Empowering people 

By working in partnership with our clients, and collaborating within our industry, we have been leading innovation and driving solutions to emerging social and environmental challenges.

We are working towards a sustainable future, empowering our diverse talent to lead this agenda.

Corporate responsibility

Our framework across four key pillars is aligned to the UN Sustainable Development Goals and UN Global Compact ten principles. Our approach has enabled us to have significant positive impact within our communities, environment, workplace and wider market. We are particularly proud of our #TT5000futures campaign.

Watch this video to see how we have reached over 6,000 children and young people with our education and employability programmes, and how we continue to support social mobility and create opportunities.

Case studies

See more case studies about corporate responsibility in our organisation from our people around the world and watch this video to find out how we're supporting social mobility globally.

Our progress to the United Nations Global Compact

We are committed to the United Nations Global Compact ten principles across human rights, labour rights, environment and anti-corruption. View our Communication on Progress 2018–2019 to read more about our progress on the ten principles and contribution to the UN Sustainable Development Goals.

Performance within our corporate responsibility pillars

We continue to make progress across our four corporate responsibility pillars of great place to work, integrity in industry, environmental stewardship and community value. The table below details the headway against our key performance measures over the last three years.

Data qualification notes (FY1819)

  1. Net promoter score is the number of promoters (giving a score of 9 or 10) minus the number of detractors (giving a score of 0 to 6) in our client care survey, expressed as a percentage.

  2. Data includes energy consumption and business travel where available and covers 76% percent of our employees. We follow a standard procedure to handle missing data entries for energy consumption and business travel. Where data is not available, we use the monthly consumption for the month in the previous year. If this is not available, then we use the average monthly consumption for the current reporting year. If no data is available for the current year, we use the average monthly consumption for the whole of the previous year.

    We have applied UK Government 2019 emissions factors (Department for Business, Energy and Industrial Strategy, 2019 and IEA 2018 emissions factors for electricity consumption in non-UK offices. Scope 1 (direct) carbon emissions include natural gas, gas oil and fuel associated with company car travel. Scope 2 (energy indirect) carbon emissions include electricity consumed or purchased on behalf of tenants (less than 1% of scope 2 emissions). Scope 3 (other indirect) carbon emissions include business air, rail and private car travel.

  3. Data includes offices where we have both energy and business travel recorded and covers 55% percent of our employees. We follow a standard procedure to handle missing data entries for energy consumption (see notes above). We apply emissions factors as detailed above.


Annual review 2018-2019