Heathrow Airport - T2

End-to-end capability helps Heathrow T2 take flight

The £2.5bn development of a new Terminal 2 (T2) at Heathrow is the latest phase in the airport’s evolution. We helped it open on time, under budget and with an exemplary safety record, providing extensive cost, commercial, project controls, project and programme management services from set-up to the first flight and beyond

Key information

Completion date: 2015

Key services: programme management, project management, cost management

Competing within a global marketplace, the goal of any major airport development is to create a world-class facility with passenger experience at its heart. Always complex, the safety, security and logistical challenges are magnified when that development takes place within a live, operational site at the centre of a major international airport.

  • £2.5 billion cost of T2
  • 20 million annual passengers
  • 20 year relationship with Heathrow Airport Ltd

Making the difference

One culture: we have supported Heathrow Airport Ltd (HAL, formerly BAA) for 20 years, working seamlessly as part of a co-located and integrated project team for much of that time

Real-time visibility of costs, progress and performance was provided through regular audits and cost verifications. Early identification and reporting on potential problems, together with effective and targeted supply chain collaboration, provided HAL with the confidence to take action

Optimising investment: our systems, culture, ‘can-do’ approach and flexibility are fully aligned with safety, security and sustainability goals

Operational readiness: a six-month transition phase enabled a coordinated programme of recruitment, training and trials across all of HAL’s key operational workstreams, as well as robust performance monitoring of the many stakeholders involved in the preparation for opening and beyond

Lessons captured will be applied during the next five-year investment period; we have been appointed as sole provider of cost management, commercial and project controls services for this phase