Annual review 2010-2011 Back to home page Back to home page
  • Commercial aircraft numbers are expected to double and passenger traffic to triple globally over the next two decades.

  • Heathrow Airport handles more international passengers than any other airport in the world. It is the busiest airport in Europe by passenger traffic, and the fourth busiest airport in the world in terms of total passenger numbers.

"Over the many years that Turner & Townsend has been supporting our developments at Heathrow, it has always delivered on its commitment to make the difference to our business. The team adds an extra dimension of innovation, experience, knowledge and passion to our investment, and is doing it again for us on our current programme of expansion and improvement."

Steve Livingstone, Programme Control
and Performance Director, BAA



Case study | BAA Eastern Campus 

Support for the aviation sector worldwide continues to be a key area of our success.
Our recent appointment by BAA as its managed service provider (MSP) for the ongoing development of Heathrow Terminals 1 and 2 is a landmark in our 17 year relationship with one of the world's leading airport companies.

The commission relates principally to the development of the new Terminal 2 to meet the growing needs of the Star Alliance airlines, and enhance the quality of the travelling experience for its 20 million passengers. It creates a first time opportunity for our team to apply an MSP approach to a major investment programme for BAA. It will allow us to connect the beacons of best practice we have helped to implement in previous projects, and to offer the client the full benefit of our innovative solutions to support its commitment to improve the quality of service at Heathrow while at the same time increasing value to the airport's stakeholders, driving down costs, and delivering satisfactory returns to investors.


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